Privacy Policy
MyTutors ("we", "us", or "our") operates the MyTutors platform. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.
General Privacy
Last updated: January 2024
1. Information We Collect
We collect information you provide directly, such as name, email, phone number, and payment details. We also collect information about your use of our platform, including IP address, browser type, and pages visited. With your consent, we collect location data for tutor matching.
2. How We Use Your Information
We use your information to provide and improve our services, process payments, communicate with you, and match tutors with clients. We also use data to prevent fraud, comply with legal obligations, and personalize your experience on our platform.
3. Data Sharing
We share your information with tutors/clients you book with to facilitate lessons. We may share data with payment processors and service providers. We do not sell your data to third parties. We may disclose information when required by law.
4. Data Security
We use industry-standard encryption and security measures to protect your data. We implement access controls and regularly audit our security practices. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to access, correct, or delete your personal data. You can opt-out of marketing communications at any time. You have the right to data portability. To exercise these rights, contact our privacy team.
6. Cookies & Tracking
We use cookies to enhance your experience and remember your preferences. You can control cookie settings in your browser. We use analytics to understand how our platform is used.
7. Retention of Data
We retain your data while your account is active. After account deletion, we retain data for legal and compliance purposes for up to 7 years. You can request earlier deletion except where legally required.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing your information.
9. Children's Privacy
MyTutors is not intended for children under 13. We do not knowingly collect data from children under 13. Parents/guardians can contact us to request removal of such data.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at privacy@mytutors.moe. We will respond to your request within 30 days.
Data Protection: Your privacy and data security are important to us. If you have concerns about how we handle your data, please contact our privacy team immediately.